I Can’t Access My Personal Email at Work

Modified on Mon, 30 Mar at 7:46 AM

Overview

Use this article if you are trying to access training at work but your account is tied to a personal email that cannot be accessed on your organization’s network.

Some organizations restrict access to personal email accounts on work devices or networks. If your account uses a personal email, you may not be able to receive your sign-in link while at work.

Resolution

To resolve this, you will need to contact Support to update your account email to your work email address.

Step-by-step workflow

Select the Help icon (headset) in the top-right corner.
Select Submit a ticket.
Choose Report an issue.
In your request, include:
- Your current (personal) email address
- Your new (work) email address
- Reason for the change (e.g., unable to access personal email at work)
Submit the ticket.

What Happens Next?

A Support agent will assist with updating your account email.
You will be notified once the update is complete.

Important Notes

Ensure your updated email is accessible in your primary training environment.
You can still add your personal email as your backup email if desired