Overview

Use this article if your account is linked to your work email, but you cannot access that email outside of your workplace.

Some organizations restrict access to work email accounts outside of their network or approved devices. This can prevent you from receiving magic sign-in links when you are off-site.

Resolution

To continue accessing training outside of work, you will need to update your account to use a personal email address.

Step-by-step workflow

1. If on the login page, select the Need Help? button below the email bar. If logged in, select the Help icon (headset) in the top-right corner.
2. Open the Help Center and select Submit a ticket.
3. In the form:
   • Select Report an issue
   • Use a subject such as: Request to update account email
4. In the Primary Email Address field, enter the email address for your AEN account.
5. In your description, include:
   • Your current (work) email
   • Your requested new (personal) email
   • Reason for the change (optional but helpful)
6. Submit the ticket.

What Happens Next

• A Support agent will review your request
• Your account email will be updated to allow access from home

Important Notes

• Changing your email ensures you can receive magic sign-in links outside your organization’s network
• You can still add your work email as your backup email if desired

Related Articles

• How Do Magic Sign-In Links Work?
• How Do I Get Support? 
• I Can’t Access My Personal Email at Work
• I Didn’t Receive My Magic Sign-In Link